Privacy Policy and GDPR Compliance

Your personal information

Your privacy is important to Triangle Dental and you have the right to control how this information is collected and used.


We collect information about your use of our site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that are anonymised and provided to third parties eg. Google Analytics, which remember who you are and the information about your visit.

You may refuse to accept cookies by activating the setting on your browser.

At Triangle Dental we comply with data protection legislation, including GDPR – General Data Protection Regulation. This policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

What information do we collect from you on our website?

We collect and process the following data from you:

  • Information that you provide by filling in the contact form on our website
  • Information you provide when you communicate with us, for general purposes

Links to other websites

Our website has links to other websites. You may like to check their privacy policies as we do not accept responsibility or liability for these policies.

What information do we subsequently hold for you?

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • your past and current medical and dental condition, including your general medical practitioner
  • your date of birth and home address
  • radiographs, clinical photographs and study models, where applicable
  • information about the treatment that we have provided, or propose to provide, and its cost
  • notes of conversations or incidents that might occur, for which a record needs to be kept
  • records of consent to treatment
  • any correspondence relating to you with other health care professionals, for example in the hospital or community services

Remote consultations / Zoom meetings

• Consultations are booked on Calendly and take place on Zoom

• Consultations are password protected, so only those invited may log in

• Your dentist will use their personal computer for the consultation, not a mobile phone, which has anti-virus software installed and updated as required. All computers are password protected

• Ensure that you have a quiet, confidential place for your consultation

• If another person is in the room, let your dentist know, to avoid inadvertently breaking confidentiality

• You may be asked to confirm your details, to ensure you are the correct patient

• Your dentist will be alone, in a private office, for all consultations

• Your dentist will make notes. If they wish to digitally record the session, they will ask your permission

• If you wish to record the session, advise your dentist to confirm they are happy with this

• All of our dentists download necessary updates for the video conferencing facility, as they become available

• All personal information is held securely in our computer system. The information is not accessible to the public and only authorised members of staff have access to it. Your information is stored on our secure server and backed-up daily.

Retaining information

We retain your dental records whilst you are a registered patient here. Paper records have been archived and will be retained after you cease to be registered, for 15 years or for children until the age of 25, whichever is longer. Computer records are archived indefinitely.

Disclosure of information

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • your general medical practitioner
  • the hospital or community dental services
  • other health professionals caring for you
  • private dental schemes of which you are a member.
  • where applicable, NHS payment authorities

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals or organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only that information that the recipient needs to know will be disclosed.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Privacy Policy, please discuss the matter with your dentist. You have the right to object, but this may affect our ability to provide you with dental care.

Security of information

All personal information is held securely in our computer system and/or our manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Your information is stored on our secure servers and backed-up daily.


You have the right of access to the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will provide a copy of the record within one month of receipt of the request and an explanation of your record should you require it. There is no charge for this.

If you believe the information we hold is inaccurate, out of date and wish for it to be amended or deleted, please contact us by email or in writing. We will respond as soon as possible and by one month of receipt of the request.

Changes to our privacy policy

This policy is regularly reviewed and we will update this page when necessary.

Contact us

If you have a query or wish to make a request, regarding our Privacy Policy, please call us on 0118 9427113 or email us at

Updated 10/01/2020, 06/06/2020

GDPR and Your Data

If you would like us to delete your personal information, or you would like to receive a copy of the information we hold about you, please contact us.