Q: You have been working at Triangle for 39 years (33 of those as the practice manager), have you seen many changes over that time?
Looking at how far we’ve come, it’s safe to say a lot has changed over the last 40 years. In the early days there were only 2 surgeries downstairs, as opposed to the 5 surgeries we have now over 2 floors. We had one room for taking x-rays, which doubled as the stock room and dark room for nurses to develop the x-rays; patients now have x-rays taken in the comfort of each dental chair. The warm, friendly welcome, in a relaxed and homely atmosphere, was there from the start. Patient comfort has been, and always will be, of the utmost importance to the Triangle team.
Today, the focus is on minimally invasive dentistry and prevention over cure, providing an improved patient experience. Since I joined, our patient base is ever expanding, staff members have tripled and our practice has evolved to become a specialist treatments provider. We now offer most dental treatments in-house, including tooth implants, crowns, and root canal treatment, whereas 40 years ago we would have needed to refer our patients to a specialist practice.